Information we collect
information we collect from customers is used to process orders placed with us regarding products on this website. we collect information from customers such as name, contact number, address and credit card information to process each confirmed order.
you are not required to provide us with your information unless you buy our services or products from us.
Retention of the information on our database: the personal information apart from your credit card details that you provide us is stored on our database for 45 days post processing your order to address any queries you may have with respect to services or products purchased from us. the information will be deleted from our database on completion of 45 days from the processing date of purchase.
For external processing
for legal reasons
we will share personal information with companies, organizations or individuals outside of we care auto partsif we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
enforce applicable terms of service, including investigation of potential violations.
detect, prevent, or otherwise address fraud, security or technical issues.
if the products or services purchased from us are not as per the specifications defined during the purchase or if defective you can call our customer service number and report the same within 7 days from the original shipment date in order for us to pick up the shipment and give you a credit back or exchange of the product or service.
returns received beyond 7 days after date of shipment will not be accepted. all products being returned or exchanged must be in same condition as delivered to you. we’ll exchange your items for replacement as per the required specification and we’ll pay for the shipping cost for any exchanged item, or we’ll refund you for the product or service is unavailable.
exchanges are subject to availability. refunds will be processed in the form of payment used on the original order. for credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. refunds will include product and tax amount only. if an incorrect item was shipped, or products or services were flawed or damaged in transit, we will also include the shipping charges in your refund.
if express or overnight shipping is requested on your exchange order you will be responsible for the full shipping cost.
entire exchange order must ship to a single address.
exchanged items must be return in the original boxes and bags and must include all original hang-tags.